Location: Ft. Myers, FL – United States
The opportunity:
The role of the Client Product Consultant is to serve as a trusted advisor and thought partner for senior
business leaders within our clients’ organizations. Client Product Consultant guide and consult our clients
through their market and product strategies, recommending and aligning Gartner resources to key clients’
needs such as accelerate time to market, mitigate risks (failure of products), pricing of their solutions and to
evolve a product portfolio.
You’ll be successful in the Client Product Consultant role if you are highly collaborative, communicate clearly
and effectively, have a passion for client service, are comfortable influencing and building trust-based,
value-added relationships with senior executives and have an understanding of Product Lifecycle including
the drivers for new products and qualification criteria between the stages.
Responsibilities:
Play a client service role while identifying opportunities to improve the role and client experience
Identify client’s most urgent initiatives and links those initiatives with the best resources in Gartner in a
timely manner
Team with other service professionals to handle the most difficult situations to ensure we deliver
significant value to clients
Structure change programs and execute on them to influence clients to take action
Collect feedback to write a roadmap for IT development of an application or tool
Utilize both quantitative and qualitative advanced analytics techniques to analyse data, problem solve
and find solutions that help our clients make the right decisions.
Apply data mining techniques, perform statistical analysis, and build high quality prediction systems
utilizing tools such as Python and R
Surface insights and streamline repeat activities using data visualization utilizing tools such as Power BI
Delivers on-site member support at annual Symposium events or other Gartner events as requested
Job requirements:
1-3 years of previous experience (or new graduate with applicable internship)
Bachelor’s degree with a specialty in either Applied Mathematics, Statistics, Economics, Computer
Science or Data Analytics is required
Master’s degree in Engineering Management, IT/Analytics, or MBA highly preferred
Passion for client service and team leadership
Proven track record of excellence, fueled by critical thinking, analytic, and communications skills
Technology background is welcomed, but not required.
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We
deliver the technology-related insight necessary for our clients to make the right decisions, every day. From
CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and
telecom enterprises and professional services firms, to technology investors, we are the valuable partner to
clients in approximately 10,000 distinct enterprises worldwide. Through the resources of Gartner Research,
Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research,
analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner
is headquartered in Stamford, Connecticut, USA, and has 7,100 associates, including more than 1,500
research analysts and consultants, and clients in 90 countries. For more information visit gartner.com.